We’re on the hunt for a Senior Business Analyst to join our Mortgages team and play a key role in driving ING’s Originations transformation. Are you ready to make an impact?
In this pivotal role, you’ll help define and shape the requirements and solutions that will transform the way we deliver mortgage originations across the business. This is an exciting opportunity to contribute to a large‑scale transformation program, ensuring that business requirements are fit for purpose, aligned to our strategic vision, and articulated in a way that resonates with both business and technical audiences.
Your day‑to‑day will see you leading workshops with stakeholders across the business, technology teams and external vendors to capture, analyse and document complex information. You’ll bring clarity to ambiguity—consolidating large amounts of data into clear, succinct artefacts such as customer journeys, process maps and user stories. These deliverables will guide our delivery squads as they build the APIs, micro‑services and systems that power the future of our mortgage experience.
As part of an agile environment, you may also support system integration testing (SIT), user acceptance testing (UAT), and participate in ceremonies alongside Product Owners and delivery squads. If you thrive in transformation, enjoy solving complexity, and excel at connecting people, processes and technology, this role offers the opportunity to make a meaningful impact at scale.
This is a permanent role based in Sydney.
What you’ll do
What we’re looking for
What’s in it for you?
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact Skye Griffiths , skye.griffiths@ing.com
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
Applications will close Thursday, 8th July.
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Bei der ING möchten wir, dass jeder sein volles Potenzial entfalten kann. Wir schaffen eine Kultur, in der jeder wachsen und einen Unterschied machen kann – für unsere Kundinnen und Kunden und die Gesellschaft. Diversität, Gleichberechtigung und Inklusion sind für uns selbstverständlich. Wir tolerieren keine Form der Diskriminierung, sei es aufgrund von Alter, Geschlecht, Geschlechtsidentität, kulturellem Hintergrund, Erfahrung, Religion, Herkunft, Behinderung, familiären Verpflichtungen, sexueller Orientierung oder anderen Gründen. Wenn Ihr während des Bewerbungsprozesses oder der Vorstellungsgespräche Unterstützung benötigt, kontaktiert uns bitte über die E-Mail-Adresse in der Stellenanzeige. Wir helfen gerne, um einen fairen und einfachen Ablauf sicherzustellen. Hier erfahrt Ihr mehr über unser Engagement für Diversity, Inclusion & Belonging.
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IT Consulting
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