Field Service Engineer

Thermo Fisher Scientific
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Field Service Engineer

See all Job Id R-01224974 Job Type Full time Category Customer & Technical Support Remote Fully Remote

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It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
JOB DESCRIPTION

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Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Responsibilities

  • Provide SEM/SDB instruments services, including installation, basic training, preventative maintenance, repair and compliance services.
  • Contribute to high-value service related procedures and documents.
  • Work closely with other departments to enhance customer experience.
  • Developing and maintaining positive relationships with customers in assigned territory.
  • Help Service Sales Representative on service orders.

Position Requirements

  • Typically requires a bachelor’s degree or above in Electronics, Mechanics, Materials science, Biology or other fields.
  • Typically requires hands on technical experience for installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems. Electron microscope experience is preferred. Fresh graduated can also be considered.
  • Experience on troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
  • Excellent interpersonal communication skills.
  • Proven track record to solving complex systems and subsystems down to component level.
    Able to read and interpret schematics.
  • Accept travelling on business for a long time.
  • Good English in communication and writing.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.



Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
Equal Opportunity Policy Statement
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience.  My team is so much fun to work with and everyone is so kind and helpful.  The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”  ​​​​​​​
Andrea, Order Support Customer Care
​​​​​​​Rockford, IL
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer.  This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative    Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative
Suwanee, GA

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