Customer Journey Expert – Availability Management Squad (WB Tribe Lending)
Help Shape the Future of Wholesale Lending
At ING, we believe banking should make life easier—not more complicated. That's why we're continuously improving how we deliver lending products and services to our customers worldwide.
We're looking for a Customer Journey Expert (CJE) to join our Availability Management Squad within the Wholesale Banking Lending Tribe. If you're passionate about improving customer journeys, simplifying complex processes, and working at the intersection of business and technology, this could be your next opportunity. You'll help ensure our lending platforms and services remain reliable, compliant, and continuously evolving to meet customer needs.
Role Summary
As a Customer Journey Expert, you will have end-to-end responsibility for improving and optimizing digital customer journeys across Lending products and services. Working in an Agile squad, you'll collaborate with business and technology specialists to develop innovative solutions, drive continuous improvements, and enhance the experience of both customers and internal users.
You'll play a key role in defining business requirements, supporting product development, improving operational processes, and ensuring stable, compliant 24/7 services across a global Wholesale Banking environment.
About the Team
The Lending Tribe is part of ING Wholesale Banking, one of ING's core business lines serving corporate and institutional clients globally. The tribe is on an ambitious digital transformation journey aimed at improving customer and employee experiences, digitizing processes, and strengthening regulatory compliance.
As part of the Availability Management Squad, you'll contribute to keeping critical lending services available, efficient, and aligned with evolving customer and business needs while collaborating with teams across multiple countries and disciplines.
What You'll Be Doing
Required Skills
Must-Have Qualifications
Nice-to-Have
Who You Are
What We Offer
Don't meet every requirement? We encourage you to apply anyway. Research shows many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this opportunity and believe you can add value, we'd love to hear from you.
How to Apply
Click the application button on our careers site and submit your application through Workday. We look forward to learning how your experience can help us continue improving the future of lending at ING.
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About ING
With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Dein Arbeitsplatz Gegend erkunden
Bei der ING möchten wir, dass jeder sein volles Potenzial entfalten kann. Wir schaffen eine Kultur, in der jeder wachsen und einen Unterschied machen kann – für unsere Kundinnen und Kunden und die Gesellschaft. Diversität, Gleichberechtigung und Inklusion sind für uns selbstverständlich. Wir tolerieren keine Form der Diskriminierung, sei es aufgrund von Alter, Geschlecht, Geschlechtsidentität, kulturellem Hintergrund, Erfahrung, Religion, Herkunft, Behinderung, familiären Verpflichtungen, sexueller Orientierung oder anderen Gründen. Wenn Ihr während des Bewerbungsprozesses oder der Vorstellungsgespräche Unterstützung benötigt, kontaktiert uns bitte über die E-Mail-Adresse in der Stellenanzeige. Wir helfen gerne, um einen fairen und einfachen Ablauf sicherzustellen. Hier erfahrt Ihr mehr über unser Engagement für Diversity, Inclusion & Belonging.
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Compliance / WirtschaftsstrafrechtGesellschaftsrecht / Corporate / M&ACompliance & RechtSonstige Stellen im IT-BereichFinance & TaxFinance, Accounting & Controlling
€ 4.757
Praterstraße 31
1020 Wien
Österreich
