Strategic Customer Success Consultant - DACH (f/m/d) Vienna Full-time Permanent employee

Back to all jobs

Strategic Customer Success Consultant - DACH (f/m/d)

Vienna Full-time Permanent employee Apply for this job What we build

Make a Real Difference At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.Trusted by Global Industry Leaders Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership. We’re now looking for a German-speaking Strategic Customer Success Consultant to join us on this exciting journey!

What you'll own In this role, you will:

• Be a trusted partner to our strategic customers, building strong, long-term relationships.
• Stay close to their goals, checking in regularly and offering guidance to help them succeed with Prewave.
• Run engaging activities like market trend updates, workshops, and customer roundtables.
• Gather and share feedback, spotting patterns and sharing ideas for product improvements.
• Train and support users, helping them get the most out of Prewave with best practices and tailored advice.
• Present our product’s value, identifying opportunities to grow accounts and add value.
• Be the voice of the customer, sharing insights with our product team to shape future development.
• Juggle multiple projects, keeping timelines on track and communication clear.
• Keep customer data clean and organized, ensuring a seamless experience across tools and platforms.

What we are looking for Must haves

• 6-10 years of experience in a customer-facing role (consulting, customer success)
• Previous experience with leading complex projects for strategic customers
• Excellent organizational and project management skills- managing multiple customer accounts and projects simultaneously
• Tech-savviness and ability to work with various technologies and online platforms
• Familiarity or willingness to work in a high-paced start-up environment
• Valid work permit for Austria
• Fluent English and German skills

Bonus points for

• Previous experience in technical industry/environment
• Previous experience or exposure to supply chain environment
• Previous experience in procurement industry/environment

What's our working style

We're a resilient AI-native team building an AI-native resilience product - and we hire for both. For us, AI-native has always meant humans and AI working together, not one replacing the other. We use tools like Claude and Gemini as a normal part of the job, to think faster, work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build, experiment with and keep developing. 

What that works alongside is real ownership. You'll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief won't always be complete, but that's what makes the work interesting.

The people who do best at Prewave are curious by default, go after things rather than wait to be handed them, and don't lose their footing when the plan changes.

We score six values in every interview - creating positive impact, optimising for customer value, being an ambitious innovator, operating with urgency, doing things that make sense and collaborating with kindness - so you always know what we're looking for and can prepare accordingly. 

The Package

Minimum EUR 52,000 gross annually. Flexible hours and hybrid working. 

Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year. 

About us We, at Prewave, take pride in encouraging and ensuring a sustainable, transparent and resilient supply chain for all. In our platform, our clients can utilise several tools to understand, analyse and anticipate any risks coming their way. We are using AI technologies to identify and predict these risks.    Our passion for more ethical business practices carried us to be one of top 10 startups in Austria in 2022 by LinkedIn, the best idea spot in 2023, and #7 in best startups list in Austria in 2024 by Trend Magazine.    We are based in Vienna, Austria, and we already have our first office in Paris. We enjoy our work with our team members from all around the world. We are a huge community from more than 35 nationalities already, and counting!    If you crave to belong to a fast-moving and diverse environment, we are one click away. Let's start chatting! Apply for this job