Service Quality Professional (f/m/d)

Service Quality Professional (f/m/d)

A Snapshot of Your Day

Join our global and diverse Gas Services organization, where putting the customer at the heart of every decision and continuously improving how we operate are the foundation of quality. Quality is more than reporting, firefighting, and correcting issues after the fact — it is about turning experience into sustainable learning and lasting improvement.

As Service Quality Professional you will act as a trusted partner and point of contact for our Regional Service Unit, driving important Service Quality initiatives and process improvements across Gas Services. You will connect the Regional Service Units, Global Service Operations, and other stakeholders on key quality topics, sharing best practices, driving common standards, and creating transparency. Balancing global, strategic initiatives with selective, hands-on regional support, you will help ensure quality programs are successfully implemented and that sustainable improvements measured by non-conformance costs and customer satisfaction are achieved.

How You’ll Make an Impact

• Act as a reliable, competent point of contact for RSU on quality topics, hurdles, and questions, ensuring RSU interests are considered in EQS decision-making.
• Enable the RSU QM community by providing the support needed to successfully implement quality programs and achieve measurable, sustainable improvements in Service Quality.
• Drive global focus-area initiatives such as Customer Excellence/NPS, Service CAPA, and Process Management in alignment with RSU needs, EQS stakeholders, and process owners.
• Support and govern prioritized improvement projects across regions and global functions, ensuring visible, customer-felt impact.
• Foster process implementation, harmonization, and comparability of results across RSUs to reduce complexity and boost efficiency.
• Act proactively based on data by leveraging dashboards, KPIs, and AI-supported insights to identify focus areas and accelerate decisions.
• Identify global, systemic issues and initiate targeted, cross-regional improvement actions, applying structured problem-solving and continuous-improvement methods.
• Facilitate best-practice sharing by highlighting regional successes and systematically addressing areas for improvement across the GS Service network.
• Provide transparency through structured reporting and maintenance of relevant frameworks such as Hoshin Kanri and Quality DoR.

What You Bring

• University degree in engineering, business, quality management, or a comparable field.
• Solid experience in quality management, process management, service operations, or continuous improvement, ideally within a complex, international, service-oriented organization.
• Understanding of quality methods and standards such as ISO 9001, including non-conformance management, and their integration into daily processes.
• Experience applying continuous improvement and problem-solving methodologies such as Lean Six Sigma or root-cause analysis across multiple organizations.
• Affinity for digitalization and AI to make quality and process knowledge more accessible and processes smarter.
• Excellent stakeholder management, communication, and organizational skills, with the ability to build trust across cultures, regions, and hierarchy levels.
• Proactive, self-driven, and customer-centric mindset, balancing global strategic goals with pragmatic regional support.
• Fluency in English; further languages are a plus given the global scope of the role.

About the Team

Our Gas Services division offers low-emission power generation through service and decarbonization, including gas turbines, steam turbines and generators, modernization, service offerings and digitalization of the fleet.

Rewards/Benefits

• Attractive remuneration package in line with the market and an employer-financed company pension scheme.
• Opportunity to become a Siemens Energy shareholder.
• Flexible and remote work options as well as inspiring offices for collaboration and creativity.
• Professional and personal development opportunities with learning programmes and materials.
• Offers supporting compatibility of family and work, including flexible working time models, childcare places at many locations, trial part-time work and sabbatical options.

We value equal opportunities and welcome applications from people with disabilities.